Knowledge Base

XFOR: Err Msg: (RAS) Phone Book Cannot Be Opened

Article ID: 168292

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q168292

SYMPTOMS

When you attempt to access the Dial-up connections property page, the following error message appears:
The Remote Access Service (RAS) phone book cannot be opened. It must be
accessible and in the system directory as
\winnt\system32\ras\rasphone.pbk
You can successfully start the remote access service (RAS) from a command line, and Winnt\System32\Ras\Rasphone.pbk exists and is accessible.

CAUSE

The IMCAdmin extension attempts to open Rasphone.pbk based on a relative path from the ADMIN$ share. If this share is missing or has been removed the IMCAdmin extension will be unable to access the Rasphone.pbk file. This path is hardcoded into the following extension:

\\servername\admin$\system32\ras\rasphone.pbk

If the location of this file changes you will receive this error message.

Additional query words: fail

Keywords: kbprb kbusage KB168292


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