KB168245 - XFOR: POP3 Clients Unable to Download All Msgs

Article ID: 168245

Article Last Modified on 10/28/2006

Microsoft Exchange Server 5.0 Standard Edition

This article was previously published under Q168245

SYMPTOMS

You may experience this problem if you applied version 5.0.1458.10 of Store.exe for Microsoft Exchange version 5.0, to resolve the problem described in the following article in the Microsoft Knowledge Base:

166562 XFOR: Store.exe GPFs When POP3 Client Submits Bad Message Header

You may have POP3 clients that cannot download all of their mail. Typically, they will see the following errors in the event log:

   12802
   MSExchange Pop3
   Error 0x8004010f during stream configuration

   11310
   MSExchange Pop3
   The following error occurred: The requested item could not be found.

If you telnet to port 110 and attempt to retrieve the message, the following error message appears:

The requested item could not be found.

Not all messages are affected, only some. Usually the rejected messages are all of the same type, such as Microsoft Mail messages, or messages with attachments, and so on.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. More information will be posted in the Microsoft Knowledge Base as it becomes available.

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