Knowledge Base

XADM: Err Msg When Creating New Custom Recipient: This E- mail Address Is Not Valid

Article ID: 168074

Article Last Modified on 10/28/2006

Microsoft Exchange Server 4.0 Standard Edition
Microsoft Exchange Server 5.0 Standard Edition

This article was previously published under Q168074

SYMPTOMS

When you add a custom recipient using the Exchange Server Administrator program, the following error message appears:

This e-mail address is not valid. To view details view the event viewer.

The application log may generate the following event:

   Event ID 2035
   The e-mail address description object in the MS EX directory for the
   'RFAX:i386'
   address type on alpha machines is missing.

CAUSE

If Right Fax, a third-party fax service, is installed on the computer running Microsoft Exchange Server, this problem occurs. To check whether Right Fax is installed, check to see if Right Fax is listed in the E-Mail Address Generators object and Right Fax has an address specified in the Site Addressing object Site Addressing property page.

RESOLUTION

To resolve this problem:

Remove the Right Fax gateway. If the problem is not resolved by this, please contact the manufacturer of the third-party gateway for support.

MORE INFORMATION

Right Fax is a third-party gateway. Right Fax product support needs to be contacted for further assistance with this product. Right Fax product support can be reached by calling (520) 327-1357.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Keywords: kbprb kbusage KB168074