WD97: Word Appears to Hang Sending Mail on NT 3.51 with MS Mail
Article ID: 168061
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
- Microsoft Windows NT 3.51 Service Pack 5
This article was previously published under Q168061
SYMPTOMS
If you attempt to send e-mail from Microsoft Word 97 using Microsoft Mail
on Windows NT 3.51 by clicking the File menu in Word 97, pointing to
Send To, and clicking Mail Recipient, Word 97 will appear to stop
responding (hang).
CAUSE
This is a focus problem. The e-mail note is behind the current Word
document window. You cannot use Word at this time, because the e-mail note
is waiting for you to type something into the note.
This problem only occurs when using Microsoft Word 97, Microsoft Mail, and
Windows NT 3.51.
WORKAROUND
To work around this problem, use either of the following methods.
Method 1:
To switch to the e-mail note, press ALT+TAB. When you are finished, Send
the e-mail message. Word will respond normally.
Method 2:
Switch to Microsoft Mail and compose a new message from there, rather than
using the Send To Mail Recipient command from within Microsoft Word 97.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
Keywords: kbbug kbinterop kbusage KB168061