Knowledge Base

OL97: Internet Mail Account Password not Persistent

Article ID: 167868

Article Last Modified on 1/19/2007

APPLIES TO

This article was previously published under Q167868

SYMPTOMS

When you start Microsoft Outlook 97 using the Internet Mail service, you are required to re-enter your Internet Mail account password, although you selected the option to remember it.

RESOLUTION

You must enter the password in the Internet Mail service's properties for it to be persistent, or you must install the Internet Mail Enhancement Patch (IMEP).

MORE INFORMATION

To Add the Password Property When Not Using IMEP

  1. On the Tools menu, click Services.
  2. Click the Internet Mail service and click Properties.
  3. On the General tab, Mailbox Information section, type your Internet Mail account password.
  4. Click OK and OK.
  5. Restart Outlook.

To Download the IMEP

  1. On the Help menu, point to "Microsoft on the Web" and click Free Stuff.
  2. Click Internet Mail Enhancement Patch.
NOTE: Because the Microsoft Web site is regularly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:

http://www.microsoft.com/

REFERENCES

For more information on Internet Mail setup, please see the following article(s)in the Microsoft Knowledge Base:

162597 OL97: Internet Mail Connection and Transfer Options

165228 OL97: Configuring the Internet Mail Information Service

162203 OL97: User Profiles and Information Services

Keywords: kbhowto kbpatch KB167868


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