Article ID: 167808
Article Last Modified on 6/14/2005
APPLIES TO
- Microsoft Systems Management Server 1.0 Standard Edition
- Microsoft Systems Management Server 1.1 Standard Edition
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q167808
SYMPTOMS
NetWare logon servers in a Systems Management Server site may go inactive
or fail to be installed, even though the Systems Management Server service
account has adequate permissions, there is plenty of free space on the
specified NetWare volume, and network connectivity is available. This will
result in inventory from clients not being reported up to the site server,
packages not being distributed, and other problems normally associated with
account permissions, disk space, or connectivity problems.
CAUSE
The Site Server's Site Configuration Manager (SCMAN) may not be able to
correctly enumerate the volume name specified in order to verify or install
the Systems Management Server logon server components. This occurs because
of a problem with the NetWare 3.1x logon server's bindery.
Viewing the Scman.log file from the Site Server reveals that it is able to
locate and identify the server, but is unable to enumerate the volume name
specified for Systems Management Server installation or verification.
In the following log excerpt, the number of shares (volumes) reported is
incorrect (note that the number reported may also be 0):
Server SERVER1 has 171 shares
Server SERVER1 status Pending Install role 0x12
Server SERVER1 has 11 inboxes; 0 domain master inboxes; 0 components
Site Configuration Manager attempts to identify the volume (VOL1) specified
in the site properties, but is unable to locate it, as reflected in this
portion of the Scman.log file:
Checking for share SMS and directory \\SERVER1\VOL1\SMS\logon.srv on
SERVER1; no share
Directory creation is attempted, but it fails:
CSharedDirInstallItem::Install share=, vol=, dir=SMS\logon.srv,
subDiraccess=3, share access=2
Created directory \\SERVER1\VOL1\SMS\logon.srv
share not found, cannot create without share path
An event 223 is logged:
Event 223 logged with error 183 and object (SERVER1); GetLastError 183;
SiteConfig Mgr code 7404.
Cannot create inboxes (Application Control Database, Application Control
INI, Application Control Script, Client Installation, Despooler,
Inventory Agent, Inventory Processor, ISV MIF Collection, MS Test,
Package Command Instruction, Package Source) on server SERVER1
The logon server remains inactive.
Another way to test for this condition is to browse the volume list of a
NetWare 3.1x server from an computer running Windows NT Server (for
example, the site server) running Gateway (Client) Services for NetWare. If
the volume requested by Site Configuration Manager is not visible in the
browse list, SCMAN will not be able to create the directories on the
volume, even though it has adequate permissions and connectivity and the
volume has enough free space. Note that client computers running MS-DOS,
Windows 3.x, or Windows 95 do not experience this problem.
WORKAROUND
To correct this problem, run the NetWare server BINDFIX utility for NetWare
3.1x, and DSREPAIR for NetWare 4.x. Resetting the bindery context may also
be helpful. For more information on these utilities, consult the
documentation provided with your Novell NetWare product.
Additional query words: prodsms enumeration
Keywords: kbarttypeinf kbconfig kbnetwork kbprb kbscman kbtshoot KB167808