Knowledge Base

OL97 Err Msg: Internal Application Error

Article ID: 167678

Article Last Modified on 1/19/2007

Microsoft Outlook 97 Standard Edition

This article was previously published under Q167678

SYMPTOMS

If you click Properties on the File menu of an open, unsent e-mail message that has an attachment, and then click Send Options, you may receive the error:

Internal Application Error.

CAUSE

There may be corruption in the attached file.

RESOLUTION

To successfully send the attached file with the message, you must repair the damage. There are various methods for recovering different types of corrupted files.

MORE INFORMATION

For more information on ways to repair Microsoft Word documents, please see the following articles in the Microsoft Knowledge Base:

156573 How to Recover Damaged Documents

87856 Troubleshooting Damaged Documents in Word for Windows

For more information on ways to repair Microsoft Excel files, please see the following article in the Microsoft Knowledge Base:

142117 Excel: Summary of Methods to Recover Data from Corrupted Files

For more information on ways to repair Microsoft Access databases, please see the following article in the Microsoft Knowledge Base:

109953 How to Repair a Damaged Database

For more information on obtaining Microsoft Support Files from online services, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

For information on ways to repair corruption in files created in programs made by companies other than Microsoft, contact the manufacturer of the application.

REFERENCES

For more information about attachments, type "send attachments" in the Office Assistant, click Search, and then click to view "Insert a file into an item."

Keywords: KB167678