Article ID: 167314
Article Last Modified on 5/28/2007
APPLIES TO
- Microsoft Office 97 Standard Edition
- Microsoft Office 95 Standard Edition
- Microsoft Project 4.1 Standard Edition
- Microsoft Project 98 Standard Edition
- Microsoft Windows 95
- Microsoft Windows NT 4.0
This article was previously published under Q167314
SYMPTOMS
When you click Send To on the File menu in any of the Microsoft Office 97
programs, you may receive the following error message:
Mail is not installed on this system.
CAUSE
This problem occurs if Lotus Notes 4.5 is not configured correctly on the
computer. For Lotus Notes 4.5 to be properly configured during
installation, the Microsoft Windows messaging components must already be
installed on the computer when you install Lotus Notes.
Note that Lotus Notes 4.5 installs additional dynamic-link library (DLL)
files when it detects the Windows messaging components. Lotus Notes 4.5
must be able to find these DLLs to connect to the Windows messaging
system.
RESOLUTION
To resolve this problem, install the Windows messaging components and
reinstall Lotus Notes 4.5.
To resolve this problem, use the following steps:
- On the Start menu, point to Settings and click Control Panel.
- In the Control Panel window, double-click Add/Remove Programs.
- In the Add/Remove Programs Properties window, click the Windows
Setup or Windows NT Setup tab.
- Check Windows Messaging, and then click OK.
- Reinstall Lotus Notes. For information about reinstalling or configuring
Lotus Notes 4.5 client software, see the documentation for Lotus Notes
4.5.
Additional query words: off95 off97
Keywords: kb3rdparty kbenv kbprb kbsetup KB167314