Knowledge Base

Ejecting CD-ROM Causes Microsoft Excel to Close

Article ID: 167136

Article Last Modified on 8/15/2003

APPLIES TO

This article was previously published under Q167136

SYMPTOMS

When you press the eject button on your CD-ROM drive, Microsoft Excel 97 may close unexpectedly.

NOTE: This behavior occurs regardless of whether there is a compact disc in the CD-ROM drive.

RESOLUTION

WORKAROUND

To work around this problem, eject the contents of the CD-ROM drive by using Microsoft CD Player. To do this, do the following:

  1. On the Start Menu, point to Programs. Point to Accessories, point to Multimedia, and then click CD Player.
  2. Click the eject button in Microsoft CD Player.
NOTE: This procedure works only if a compact disc is in the CD-ROM drive.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Excel 97 for Windows. This problem was corrected in Microsoft Excel 97 for Windows, Service Release 1 (SR-1).

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1

MORE INFORMATION

Microsoft CD Player is an accessory component of Microsoft Windows 95. If you are unable to find this component, it may not be installed on your computer. To install Microsoft CD Player, do the following:

  1. On the Start menu, point to Settings, and then Click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click the Windows Setup tab.
  4. Click Multimedia in the Components list and click Details.
  5. Click CD Player and click OK.
  6. Click OK.

    Note that you are prompted for the media from which you installed Microsoft Windows 95.

Additional query words: 97 XL97 cd SR1

Keywords: kbprb KB167136


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