PIP Error Message: No Scanner Was Found
Article ID: 167071
Article Last Modified on 12/28/2004
APPLIES TO
- Microsoft Picture It! 1.0 Standard Edition
- Microsoft Picture It! 2.0 Standard Edition
- Microsoft Picture It! 99 Standard Edition
- Microsoft Picture It! 2000 Standard Edition
- Microsoft Picture It! Express 2000
- Microsoft Picture It! Express 2001
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Publishing 2001 Gold Edition
- Microsoft Picture It! Publishing 2001 Platinum Edition
- Microsoft Picture It! Publishing 2001 Silver Edition
This article was previously published under Q167071
SYMPTOMS
When you click the
Scan Picture or
Digital Camera command
in one of the products listed at the beginning of this article, you may
receive the following error message
No Scanner Was Found
You must install a scanner and its software before you can use this task.
or the scanner that you are expecting may not be listed in the "Select a
scanner" list.
CAUSE
This behavior can occur if the scanner driver or its unique TWAIN
datasource are missing or improperly installed, or if the scanner is
not listed by model name.
For example, Hewlett-Packard scanners use a scanner driver called
DeskScan II or HP PictureScan.
RESOLUTION
To prepare your scanner for use with one of the products listed at the
beginning of this article, do the following:
- Install the software (drivers) that came with the scanner.
- Verify that you can use the scanner successfully outside of the
program.
NOTE: If you have an HP PhotoSmart Digital Camera, Picture
It! is your camera software.
- Verify that the TWAIN datasource for your scanner is
installed:
- Click Start, point to Find, and then
click Files or Folders.
- In the Named box, type *.ds.
- In the Look in box, click My Computer,
and then click Find Now.
- If no datasource (*.ds) file is found, look through the
software that was provided with the scanner or the camera
to find the TWAIN drivers and install them. Contact the
manufacturer of the device if necessary.
- If a datasource file is found, right-click the file, and then
click Properties. Verify it is the datasource file for
your scanner or camera and not for another device.
MORE INFORMATION
Many manufacturers also put TWAIN datasources on their Internet Web pages.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: pi99 pi2k pictureit pip2001
Keywords: kberrmsg kbprb KB167071