Knowledge Base

PI: ErrMsg: TWAIN Version Not Supported

Article ID: 167070

Article Last Modified on 11/21/2003

APPLIES TO

This article was previously published under Q167070

SYMPTOMS

When you click the Scan Picture or Digital Camera command in Picture It! you may receive the following error.
TWAIN Version Not Supported Picture It! has detected an older version of TWAIN. Please reinstall Picture It!
This message is usually followed by the following error.
No Scanner Was Found (or) No Digital Camera Was Found You must install a scanner (digital camera) and its software before you can use this task.
The second error will occur even if you do have a scanner or digital camera installed.

CAUSE

Picture It! requires Twain.dll version 1.6.0.1. Picture It! 2.0 requires Twain.dll version 1.6.03 If this version is not available, or if the file is not in the \Windows folder you receive the error.

RESOLUTION

Run Setup and reinstall Picture It!. Setup will copy the newer version of Twain.dll to the correct location and register it in the Windows registry.

MORE INFORMATION

Some digital cameras and scanners overwrite the newer version of Twain.dll when they are installed.

Additional query words: twain, smart scan, scanner, camera

Keywords: kberrmsg KB167070


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