Add Printer Wizard May Hang After Adding a Port
Article ID: 167046
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q167046
SYMPTOMS
After you click Next, the Add Printer Wizard does not respond. The problem
occurs with any user, even Administrator, but works properly after the
server is restarted or the Spooler service is stopped and then restarted.
CAUSE
A user in the Print Operator group or Power User group has attempted to
create a printer using an LPR port.
Printer Operators and Power Users can create printers but do not have
sufficient access to the registry to create new printer ports.
For additional information, please see the following article in the
Microsoft Knowledge Base:
ARTICLE-ID: 140084
TITLE : Permissions Error Creating an LPR Printer
RESOLUTION
Stop and restart the Spooler service or, shutdown and restart the server.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows NT Server
version 4.0. We are researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.
Keywords: kbbug kbprint KB167046