XWEB: Spaces in Alias Name Cause "Failed to get Inbox"
PSS ID Number: 166994
Article Last Modified on 4/22/1999
The information in this article applies to:
- Microsoft Exchange Active Server Components 5.0
This article was previously published under Q166994
SYMPTOMS
When you attempt to use a browser to access a Microsoft Exchange Server
mailbox (that is, using the Microsoft Exchange Server Web Connector), one
of the following error messages is displayed:
Microsoft Internet Explorer
Failed to get inbox.
Netscape Navigator
Failed to get inbox.
CAUSE
The Microsoft Exchange Server mailbox alias name has a comma or spaces in
it.
RESOLUTION
Your server administrator can use the Microsoft Exchange Server
Administrator program to remove any spaces from any mailbox name that
contains spaces.
NOTE: An underscore can be used in the alias name without problem.
NOTE: This same error can also be an example of an ambiguous name
resolution problem. This occurs when the alias names are similar to other
alias names due to the last name being the same. If you perform a check
name on an Exchange or Outlook Client and it pulls up a list, this is
what is happening.
Additional query words: Kluane web connector IE explorer browser netscape
Keywords: kbusage KB166994
Technology: kbExchangeActiveServComp500 kbExchangeSearch kbZNotKeyword2 kbZNotKeyword6