Knowledge Base

XCLN: Error Printing from MS Schedule+ If Normal.fmt Corrupted

Article ID: 166986

Article Last Modified on 9/7/2001

APPLIES TO

This article was previously published under Q166986

SYMPTOMS

In Microsoft Schedule+ 7.0, when you attempt to print any view, you receive the following error message:
The print operation could not be completed. The specified directory name is not valid."

CAUSE

This error occurs if the Microsoft Schedule+ print format file, Normal.fmt, is corrupted. Normal.fmt is installed by the Microsoft Schedule+ Setup program.

RESOLUTION

Use the appropriate method to recreate the Normal.fmt file:

Method 1. Run the Microsoft Schedule+ Setup program

  1. Start the Microsoft Schedule+ Setup program.
  2. Click Add/Remove.
  3. In the list of installed components, click to clear the "Print Layouts and Paper Formats" check box.
  4. Click OK.
  5. Click Continue.
  6. Follow the instructions on the screen.
  7. Restart the Microsoft Schedule+ Setup program.
  8. Click to select the "Print Layouts and Paper Formats" check box.
  9. Click OK.
  10. Click Continue.
  11. Follow the instructions on the screen.

Method 2. Run the Microsoft Office 95 Setup program

  1. Start the Microsoft Office 95 Setup program.
  2. Click Add/Remove.
  3. Click to select the Microsoft Schedule+ check box.
  4. Click Change Option.
  5. In the list of installed components, click to clear the "Print Layouts and Paper Formats" check box.
  6. Click OK.
  7. Click Continue.
  8. Follow the instructions on the screen.
  9. Restart the Microsoft Schedule+ Setup program.
  10. Click to select the "Print Layouts and Paper Formats" check box.
  11. Click OK.
  12. Click Continue.
  13. Follow the instructions on the screen.

Additional query words: error printing format

Keywords: kbprint KB166986


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