Knowledge Base

OL97: Problems Copying Profiles when Using IMEP

Article ID: 166975

Article Last Modified on 1/19/2007

APPLIES TO

This article was previously published under Q166975

SYMPTOMS

When using the Internet Mail Enhancement Patch for Microsoft Outlook 97 (IMEP), you cannot copy a profile containing an Internet Mail service, and then change the copy's properties to point to another Internet Mail account. If you do so, this will change both profiles to the new account. Further, removing either the copy or the original profile, deletes properties for the remaining profile's Internet Mail account.

CAUSE

Copying a profile containing the Internet Mail Service results in two profiles that point to the same account. Changes made in either profile result in changes to both. Deleting either profile removes the account information so that it is no longer available to the other profile.

RESOLUTION

Do not copy a profile containing an Internet Mail account in an attempt to add a new profile with a new Internet Mail account.

MORE INFORMATION

Steps to Reproduce Problem

WARNING: The steps below will change or remove the Internet Mail account information from the selected service. You should make a note of this information to reconstruct the account properties.
  1. Quit Outlook.
  2. Click the Start button, point to Settings, and click Control Panel.
  3. Double-click Mail and Fax and click Show Profiles.
  4. Click to select a profile that contains an Internet Mail service and click Copy.
  5. Type the name TEST for the new profile and click OK.
  6. Click the new TEST profile, click Properties, change the account information, and click OK,

    -or-

    click the new TEST profile and click Remove.
  7. Click the original profile containing the Internet Mail service and click Properties.
  8. Click the Internet Mail service and click Properties.
RESULT: This changes the properties for the Internet Mail service to the new account, or if you removed the profile in step 5, they are blank.

NOTE: Because the Microsoft Web site is regularly updated, the site address may change without notice. If this occurs, link to the Microsoft home page at the following address:

http://www.microsoft.com/

Keywords: kbpatch kbprb KB166975


Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.