Knowledge Base

OL97: Error When Installing IMEP With Running Programs

Article ID: 166974

Article Last Modified on 1/19/2007

Microsoft Outlook 97 Standard Edition

This article was previously published under Q166974

SYMPTOMS

Installing the Internet Mail Enhancement Patch (IMEP) for Microsoft Outlook 97, while other programs are running, may cause a system restart.

CAUSE

Some shared files will not be properly updated if other programs are running during installation.

RESOLUTION

Quit all running programs other than your Web browser before installing the IMEP.

MORE INFORMATION

The IMEP shares certain files with programs other than Outlook. To assure proper updating of these files you must quit all programs other than your Web browser before installation of the IMEP.

The Internet Mail Enhancement Patch (IMEP) for Microsoft Outlook 97 is available on the Microsoft Internet site at:

http://www.microsoft.com/office/

Additional query words: GnlIMEP

Keywords: kbpatch KB166974