WD: Cannot Locate Documents After Upgrading to Word 7.x, 97
Article ID: 166944
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Word 97 Standard Edition
- Microsoft Word 95 Standard Edition
- Microsoft Word 95a
This article was previously published under Q166944
SYMPTOMS
When you upgrade from a version of Word for Windows earlier than versions
7.x or Word 97, you cannot find document created prior to the upgrade when
you click Open on the File menu.
CAUSE
When you upgrade to Word for Windows versions 7.x and Word 97, the default
file location for documents is set to:
Windows 95
Windows NT
- <Drive>:\NT\PROFILES\<Default UserName>\PERSONAL
The default file location for versions of Word for Windows prior to 7.x and
Word 97 is the installation directory. For example, <Drive>:\Winword.
WORKAROUND
Use one of the following methods to work around this issue.
Method 1: Change the File Locations
- On the Tools menu, click Options.
- Select the File Locations tab.
- Select Documents in the File Types box and click Modify.
- Select the folder you want for your document files and click OK.
- Click Close.
Method 2: Copy the Documents to the User Folder
- Start Windows Explorer.
- Select the directory where your documents are stored.
- Select all of your document files.
- On the Edit menu, click Copy.
- Navigate to the <Drive>:\NT\PROFILES\<Default UserName>\PERSONAL folder.
- On the Edit menu, click Paste.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. We are researching this
problem and will post new information here in the Microsoft Knowledge
Base as it becomes available.
MORE INFORMATION
When upgrading to the versions of Word for Windows listed at the beginning
of this article, Setup does not scan for the default document location from
the previous version. For this reason, after the upgrade process is
complete, when you choose to open a document, the directory or folder does
not default to the location set under a previous version of Word.
Additional query words: OFF97
Keywords: kbprb kbsetup KB166944