Knowledge Base

No Crashdump and Compaq Systems with Smart-2/P (PCI) Controller

Article ID: 166874

Article Last Modified on 11/1/2006

Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q166874

SYMPTOMS

On Compaq systems running a Smart-2/P (PCI) controller as the boot device, a blue screen error may not generate a crashdump file. This occurs even though the crashdump requirements are met.

CAUSE

Compaq 1500 and 5000 systems frequently run a Smart-2/P (PCI) controller to control the disk drive containing the Windows NT boot partition. A special Windows NT function call contained in the PCI Find Adapter routine returns an error condition when called at crashtime. As a result of this, the PCI Smart-2/P adapter is not found to be present at crashtime and no crashdump file is generated.

RESOLUTION

A new version of Cpqarray.sys is available to correct this problem. Compaq has included this hotfix in their Softpaq - SP2746.exe. They have also indicated that it will be incorporated in the upcoming SSD 1.21 release.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt 4.0

Keywords: kb3rdparty kbbug KB166874