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OL97: "Fatal Exception Error 06" With Cirrus Logic Driver

Article ID: 166670

Article Last Modified on 8/28/2007

APPLIES TO

This article was previously published under Q166670

SYMPTOMS

When opening a message in Microsoft Outlook 97, you may get the following error message:
A Fatal Exception Error 06 has occurred

CAUSE

You are using the Cirrus Logic video driver version 4.0, with Windows Graphics acceleration turned on.

RESOLUTION

Turn off Windows Graphics acceleration.

MORE INFORMATION

Steps to Turn Off Windows Graphics Acceleration

  1. Quit Outlook.
  2. Right-click My Computer and click Properties.
  3. On the Performance tab, click Graphics.
  4. In the Advanced Graphics Setting, drag the Hardware acceleration slider to None.
  5. Click OK and Close.
  6. Click Yes to restart your computer.

Keywords: kbdisplay kbprb KB166670


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