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How To Recover from a Lost Anomaly Tracking System Password

Article ID: 166507

Article Last Modified on 7/1/2004

APPLIES TO

This article was previously published under Q166507

SUMMARY

In the event of a lost password in an Anomaly Tracking System (ATS) database, it is possible to reset the password.

MORE INFORMATION

There are two possible methods to recover from this scenario.

  • If there is another user in the database that has administrator rights, that user can login and restore the other user's password. This can be accomplished through the User Maintenance dialog box.

    -or-
  • The ATS database files can be viewed in Visual FoxPro 5.0 to determine what the user's password is. The following steps outline this process:

    1. Open the ATS database (Ft.dbc) in Visual FoxPro 5.0.
    2. USE the Ftuser.dbf table.
    3. BROWSE the Ftuser.dbf table.
    4. Locate the user's record in this table.
    5. Look at the contents of the Us_pwd field to determine what the user's correct password is.

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