Knowledge Base

SNA Server 3.0 Hangs in Stopping Status on Windows NT 4.0 SP3

Article ID: 166484

Article Last Modified on 5/23/2003

Microsoft SNA Server 3.0 Service Pack 4, when used with:
- Microsoft Windows NT 4.0
Microsoft Windows NT 4.0 Service Pack 3

This article was previously published under Q166484

SYMPTOMS

The following problem occurs when using SNA Server 3.0 on Windows NT 4.0 Service Pack 3 (SP3). When stopping the SNA Server service, the service stops responding (hangs) in a Stopping status within SNA Server Manager.

CAUSE

The Dbgtrace.dll file, which is loaded by SNA Server 3.0 to support asynchronous tracing (even when tracing is not enabled), wasn't properly terminating during process detach processing, causing the SNA Server service to hang during shutdown.

This problem was observed after upgrading to Windows NT 4.0 SP3, but was not observed on earlier service packs.

RESOLUTION

An update to SNA Server 3.0 is available to correct this problem.

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords: kbbug kbfix kbnetwork KB166484