Knowledge Base

OL97: Limitations of the Recall Message Feature

Article ID: 166315

Article Last Modified on 1/19/2007

APPLIES TO

This article was previously published under Q166315

SUMMARY

If you send a message by accident in Microsoft Outlook, you can attempt to recall the message from the recipients using Recall This Message on the Tools menu. This Message Recall feature allows you to recall, replace, or delete messages you've sent.

Message Recall will not be successful if:
  • The recipient is not using Outlook.
  • The recipient is not logged on to the mail service provider.
  • The message has been moved from the Inbox.
  • The message has been read.

MORE INFORMATION

To recall or replace a message you've sent do the following:
  1. On the Outlook Bar, click Mail.
  2. Click Sent Items.
  3. Open the message you want to recall or replace.
  4. On the Tools menu, click Recall This Message.
  5. Click "Delete unread copies of this message", to recall the message.

    To replace the message, click "Delete unread copies and replace with a new message", click OK, and then type your new message. Send it as you other messages.
  6. To receive notification about the success of the recall or replacement, click "Tell me if recall succeeds or fails for each recipient" check box.
  7. Click OK.

Keywords: kbinfo KB166315


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