Knowledge Base

Cannot Remove or Reinstall Windows Messaging

Article ID: 166289

Article Last Modified on 11/1/2006

APPLIES TO

This article was previously published under Q166289

SYMPTOMS

You may not be able to remove Windows Messaging by clearing the Windows Messaging check box on the Windows NT Setup tab in the Add/Remove Programs tool in Control Panel. When you try to clear the check box, your computer beeps.

CAUSE

This behavior occurs when Microsoft Outlook has been installed after Windows Messaging was installed. This occurs so that Outlook cannot be made nonfunctional by the removal of another program.

RESOLUTION

To remove Windows Messaging, you must first remove Outlook. After you remove Outlook and restart the computer, you can remove Windows Messaging.

If you want to reinstall Windows Messaging, you should do so before reinstalling Outlook.

MORE INFORMATION

Although you cannot remove Windows Messaging, you can still add and remove information services. To do so, click Windows Messaging on the Windows NT Setup tab in the Add/Remove Programs tool, and then click Details.

Additional query words: uninstall

Keywords: kbenv KB166289


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