SNA Server 3.0 Snabase Fails Unexpectedly with Access Violation
Article ID: 166223
Article Last Modified on 10/22/2003
APPLIES TO
- Microsoft SNA Server 3.0 Service Pack 4, when used with:
This article was previously published under Q166223
SYMPTOMS
The SNA Server 3.0 SnaBase service may fail unexpectedly with an access
violation. The failure may occur in a random location, and may not cause a
Drwtsn32.log entry to be created.
When this failure occurs, current users who are connected through SNA
Server can continue to work, but new users are unable to establish a new
session until SNA Server is restarted.
CAUSE
The SnaBase service was causing corruption of its local process memory
heap, leading to an access violation when the corrupted heap memory is
accessed (via RtlAllocateHeap) or deallocated (via RtlDestroyHeap).
RESOLUTION
An update to SNA Server 3.0 is available to correct this problem. To
resolve this problem, obtain the hotfix mentioned below.
STATUS
Microsoft has confirmed this to be a problem in SNA Server version 3.0.
This problem was corrected in the latest Microsoft SNA Server 3.0 U.S.
Service Pack. For information on obtaining the service pack, query on
the following word in the Microsoft Knowledge Base (without the spaces):
Keywords: kbbug kbfix kbnetwork KB166223