KB166179 - WD6X: Pages Fax Black with MacComCenter Fax Center in MacWord

Article ID: 166179

Article Last Modified on 11/21/2006

Microsoft Word 6.01 for Macintosh
Microsoft Word 6.01 for Macintosh

This article was previously published under Q166179

SYMPTOMS

In Microsoft Word for the Macintosh, when you send a fax using Smith Micro MacComCenter fax software, all pages that are faxed appear as black pages except for the cover sheet.

Print preview in Word also displays the pages in black.

CAUSE

This problem is caused by an incompatibility between Microsoft Word for the Macintosh and Smith Micro's MacComCenter Version 1.0.4 or earlier, fax product.

RESOLUTION

To resolve this problem, upgrade to Smith Micro's MacComCenter fax product version 1.3.8 or later.

STATUS

Microsoft has confirmed this to be a problem between Smith Micro's MacComCenter Version 1.0.3 and earlier faxing software and Microsoft Word for the Macintosh.

MORE INFORMATION

For more information about MacComCenter, contact Smith Micro. For information about how to contact Smith Micro, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MacComCenter is manufactured by Smith Micro, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base:

129243 Prometheus MaxFax Faxes Blank or Black Pages

129244 Can't Fax with MacComCenter or QuickLink II from Word 6.0

135784 Fax Drivers Tested and Supported in Word 6.0.1 for the Mac

Keywords: kbbug kbinterop kb3rdparty KB166179