Knowledge Base

Windows NT May Crash When Dismounting NTFS Volume

Article ID: 166175

Article Last Modified on 11/1/2006

Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q166175

SYMPTOMS

A system running Windows NT 4.0 may crash with the following stop message:

STOP 0x0000001E (0xC0000005, 0x801113B7, 0x00000000, 0x00000040)
KMODE_EXCEPTION_NOT_HANDLED

This will occur during a dismount of an NTFS volume.

NOTE: The second parameter (0x801113B7) may vary.

CAUSE

This is caused by a reference to the NTFS log file being held by the memory manager after NTFS has de-referenced it.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0.

A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional query words: 0x1e

Keywords: kbhotfixserver kbqfe kbbug kbfix KB166175