Article ID: 166050
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Word 97 Viewer
- Microsoft Office Word 2003
- Microsoft Word 2002 Standard Edition
- Microsoft Word 2000 Standard Edition
- Microsoft Word 97 Standard Edition
This article was previously published under Q166050
SYMPTOMS
When you run Microsoft Outlook, you receive the following
message:
Starting Word as your e-mail editor.
After you receive this message, Outlook may appear to stop responding (hang).
Finally, the following error message appears:
This form
requires Word as your e-mail editor, but Word is either busy or cannot be
found.
Outlook then uses the default Outlook e-mail
editor.
CAUSE
This problem occurs because Outlook is trying to use Word
Viewer as your e-mail editor.
Outlook tries to use Word Viewer
97-2000 instead of Microsoft Word as your e-mail editor when all the following
conditions are true:
- You have installed Microsoft Word and Microsoft Word Viewer
97-2000 on the same computer.
- You have Word Viewer set as the default program for opening
.doc files.
- You have WordMail turned on.
RESOLUTION
This problem is fixed in the Microsoft Office Word Viewer 2003.
For additional information on how to obtain the latest version of the Microsoft Word Viewer, click the following article number to view the article in the Microsoft Knowledge Base:
891090How to obtain the latest Microsoft Word Viewer
Remove Microsoft Word Viewer 97-2000, reinstall it, and
choose not to open documents with Viewer.
To remove Microsoft Word
Viewer 97-2000, follow these steps:
- On the Windows taskbar, click Start, point
to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- Click Microsoft Word Viewer 97-2000, and
then click the Add/Remove button.
- After Setup starts, click Uninstall.
Setup removes Word Viewer and prompts you to restart Windows.
Now you can run Setup for Word Viewer from where you originally ran it by
running the Viewer.exe file. When prompted for the program that you want to
open .doc files with, click
Open With Word.
STATUS
Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section of this article.
This problem was first corrected in Microsoft Office Word Viewer 2003.
MORE INFORMATION
You can use the Microsoft Word 97-2000 Viewer to view
documents that were created in Microsoft Word 97, in Microsoft Word 2000, in
Microsoft Word 2002, and in Microsoft Office Word 2003.
REFERENCES
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
165908
Description of the Microsoft Word Viewer 97-2000
Additional query words: outlook ol97 WV WD97 WD2000 WD2002 WD2003
Keywords: kbbug kbinterop KB166050