SYMPTOMS

A document created in Word 95 (Word 7.0) that contains drawing objects or other metafiles (WMFs) may not print correctly to some PostScript printers after you open it in Word 97 or after you upgrade to Word 97.

The metafile objects may be printed as stretched, squished, or cropped objects (as though only a portion of the object is trying to fill the object's allocated area).

CAUSE

This problem occurs if the PostScript printer is set to a graphics resolution with different values for horizontal and vertical resolutions, such as 600 X 300 dpi.

This problem has been reported to occur with the following printer drivers:

• COMPAQ PAGEMARQ 15 v2012.015
• COMPAQ PAGEMARQ 20 v2012.015
• Digital DEClaser 5100 v2013
• Digital DECcolorwriter 1000 17 fonts v2013.113
• Digital DECcolorwriter 1000 39 fonts v2013.113
• QMS 860+ Print System
• Tektronix Phaser 240 17
• Tektronix Phaser 340 600 dpi

Method 1: Change the Printer's Resolution

1. In Word 97, on the File menu, click Print. Then click the Properties button next to the printer name.

2. Click the Graphics tab.

3. In the Resolution drop-down box, choose a resolution with equal horizontal and vertical values such as 300 x 300 dpi.

4. Choose OK to close Printer Properties.

5. Click Print to print the document.

Method 2: Print to a PCL Printer

Install and print your document using the PCL printer driver. This is a non- PostScript printer driver.

Method 3: Delete and Redo the Objects

Delete the affected objects and re-create or re-insert them. Then, save the document in Word 97.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.