Microsoft Knowledge Base

• Microsoft Internet Explorer version 3.02 for Windows 95
• Microsoft Internet Explorer version 3.02 for Windows NT 4.0

SUMMARY

This article contains a copy of the information in the Support.txt file included with Microsoft Internet Explorer version 3.02 for Windows 95 and Windows NT 4.0. Setup copies this file to the folder in which you install Internet Explorer.

MORE INFORMATION

       Microsoft Internet Explorer 3.02 README for Product Support
                        March 1997

          (c) Copyright Microsoft Corporation, 1997

How to Use This Document

To view Support.txt on screen in Notepad, maximize the Notepad window.

To print Support.txt, open it in Notepad or another word processor, and Use the Print command on the File menu.

CONTENTS

Microsoft Technnical Support Within the United States and Canada

     Microsoft Technical Support Information Services
     Standard No-Charge Support
     Priority Support
     Text Telephone

     Microsoft Subsidiary Phone Number Listing

In the event you have a technical question regarding Microsoft Internet Explorer 3.02 or Internet Mail and News, please refer to the support offerings below. Microsoft's support offerings range from no-cost and low- cost online information services (available 24 hours a day, 7 days a week) to annual support plans. Please check the Technical Support section in online Help for detailed information.

Microsoft Technical Support services are subject to Microsoft's then- current prices, terms, and conditions, which are subject to change without notice.

Information Services Microsoft Technical Support Information Services provide you with easy access to the latest technical and support information for Microsoft products. You can access a variety of low and no cost Information Services 24 hours a day, 365 days a year.

http://www.microsoft.com/support: Online support uses Microsoft's own cutting edge technology to help you access the most relevent information for your support questions. Diagnose and solve problems quickly and easily. Discuss issues and solutions with other Microsoft customers over the Internet. Or select technical articles, programming aids, or commonly asked questions from a variety of Microsoft's technical databases.

* On the World Wide Web and MSN, go to http://www.microsoft.com/support/ * For FTP access, go to ftp://ftp.microsoft.com

Microsoft TechNet: CD-ROM-based Microsoft TechNet is the front-line resource for fast complete answers to technical questions on Microsoft desktop and systems products. For more information or to subscribe to Microsoft TechNet, call (800) 344-2121.

Microsoft Developer Network Library (MSDN): CD-ROM-based MSDN is the comprehensive source of programming information and toolkits for those who write applications for the Microsoft Windows, Windows 95, and Windows NT operating systems, or use Microsoft products for development purposes. For more information or to subscribe, call (800) 759-5474.

Microsoft Download Service (MSDL): Direct modem access to a variety of technical information is available on MSDL by dialing (425) 936-6735. The service is available 24 hours a day, 365 days a year. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit.

Microsoft FastTips: This automated service provides quick answers to your common technical questions via an automated toll-free telephone number, fax, or mail. To access FastTips or to receive a map and catalog, call the following FastTips numbers:

Desktop applications:        (800) 936-4100
Development products:        (800) 936-4300
Desktop Systems products:    (800) 936-4200
Business Systems:            (800) 936-4400

In the United States and Canada, Standard No-Charge support for Internet Explorer is available for 90 days after you make your first call to a Microsoft Support Engineer.

-In the United States, call (425) 635-7123 between 6:00 A.M and 6:00 P.M.

 Pacific time.

 time.

Note: If your Microsoft product was pre-installed or distributed with your computer, or provided by an Internet service provider, the computer manufacturer or the Internet service provider is responsible for providing your product support. Microsoft's fee-based Priority Support and our Information Services are available regardless of how you obtained Internet Explorer.

Priority Support

Microsoft Technical Support offers priority telephone access to Microsoft support engineers 24 hours a day, 7 days a week, including holidays, in the U.S. In Canada, the hours are from 8:00 A.M to midnight, 7 days a week, excluding holidays.

* In the United States, call (800) 936-5700 or (900) 555-2000; $35 (U.S.) per incident. * In Canada, call (800) 668-7975, at $45 (CDN) per incident. 800# charges will be billed to your VISA, MasterCard, or American Express card. 900# charges will appear on your telephone bill. (Not available in Canada.)

For more information about Priority support offerings, including annual contracts, call Microsoft Technical Support Sales and Information at (800) 936-3500.

Text Telephone Microsoft text telephone (TT/TDD) services are available for the deaf or hard-of-hearing. In the United States, using a TT/TDD modem, dial (425) 635- 4948. In Canada, using a TT/TDD modem, dial (905) 568-9641.

Microsoft Technical Support Worldwide

The following list contains Microsoft subsidiary offices and the countries they serve. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product. This list provides only basic technical support phone and fax numbers; other services such as BBS and sales numbers may be available. For additional subsidiary information, check the Product Support Services Worldwide section in online Help.

Area                Telephone Numbers

Argentina           Microsoft de Argentina S.A.
                    Technical Support: (54) (1) 314-0560

Australia           Microsoft Pty. Ltd.
                    Technical Support: (61) (02) 870-2131

Austria             Microsoft Ges.m.b.H.
                    Standard Support: Installation and Handling
                        Windows: 0660-6510
                    General information about the Microsoft
                        support in Central Europe:
                            Fax: 0049/2622/167006

Belgium             Microsoft NV
                    Technical Support:
                        +32-2-513 32 74 (Dutch-speaking)
                        +32-2-502 34 32 (English-speaking)
                        +32-2-513 22 68 (French-speaking)

Brazil              Microsoft Informatica Ltda.
                    Technical Support: (55) (11) 871-0090

Canada              Microsoft Canada Inc.
                    Microsoft Support:
                            Standard Technical Support Phone:
                                1 (905) 568-4494
                            Priority Support Information:
                                1 (800) 668-7975
                            Text Telephone (TT/TDD):
                                1 (905) 568-9641

Caribbean           Microsoft Caribbean, Inc.
                    Technical Support: (214) 714-9100

Chile               Microsoft Chile S.A.
                    Personal Operating Systems
                        Phone: 56-2-330-6222

Colombia            Microsoft Colombia
                    Technical Support: (571) 618 2255

Czech Republic      Microsoft s.r.o.
                    Technical Support Phone: (+42) (2) 2451 0554
                        or 53 52 56 (Windows 95 only)

Denmark             Microsoft Denmark AS
                    Technical Support:  (45) (44) 89 01 11

Dubai               Microsoft Middle East
                    Phone: (971) 4 513 888

Ecuador             Corporation Microsoft del Ecuador S.A.
                    Technical Support: (593) (2) 463-094

Finland             Microsoft OY
                    Product Support: (358) (90) 525 502 500
                    For Technical Support, please contact your
                        local dealer.

France              Microsoft France
                    Technical Support: (33) (1) 69-86-10-20

Germany             Microsoft GmbH
                    Standard Support: Installation and Handling
                        Windows: 089-3176-1110
                        Windows 95: 089-3176-1115
                    General information about the Microsoft
                        support in Central Europe:
                            Fax: 02622/167006

Greece              Microsoft
                    Phone:  (30)(1) 6806-775

Hong Kong           Microsoft Hong Kong Ltd.
                    Technical Support: (852) 2804-4222

Hungary             Microsoft Hungary
                    Phone: (+36) (1) 267 4636

India               Microsoft India
                    Phone: (01) (91) 646 0694, 646 0767, 646 0813

Indonesia           Indonesia - Jakarta
                    Technical Support:
                        Phone: (6221) 572-1060
                        Fax: (6221) 573-2077

Israel              Microsoft Israel Ltd.
                    Phone: 972-3-613-0833

Italy               Microsoft SpA
                    Technical Support: (39) (2) 7039-8351

Japan               Microsoft Company Ltd.
                    Technical Support: (81)(424) 41-8700
                    Support Sales:  0120-37-0196

Korea               Microsoft CH
                    Technical Support: (82)(2) 563-0054

Latin America       Microsoft Latin American Headquarters
                    Technical Support: (214) 714-9100

Luxembourg          Microsoft NV
                    Technical Support:
                        +32-2-513 32 74 (Dutch-speaking)
                        +32+2-502 34 32 (English-speaking)
                        +32+2-513 22 68 (French-speaking)

Malaysia            Microsoft (Malaysia) Sdn Bhd
                    (60-3) 793-9595

Mexico              Microsoft Mexico, S.A. de C.V.
                    Technical Support:
                        Operating Systems: (52) (5) 325-0912

Netherlands         Microsoft BV
                    Technical Support:
                        023-5677877 (Dutch-speaking)
                        023-5677853 (English-speaking)

New Zealand         Microsoft New Zealand Ltd.
                    Technical Support:
                        Phone: 64 (9) 357-5575

Norway              Microsoft Norway AS
                    Technical Support: (47) (22) 02 25 50

Paraguay See Argentina

Peru See Latin America

Phillippines        Phone: (632) 811-0062
                    Technical Support:
                        Phone: (632) 892-2295/2495

Poland              Microsoft Sp.z o.o.
                    Technical Support: (+48) (2) 6216793,
                        (+48) (71) 441357

Portugal            Microsoft, Lda.
                    Technical Support: (351) 1 4409280, 81, 82, or 83

Republic of China   Microsoft Taiwan Corp.
                    Technical Support: (886) (2) 508-9501

Russia              Microsoft A/O
                    Fax: (+7) (502) 224 50 45

Singapore           Microsoft Singapore Pte Ltd.
                    Technical Support:
                         Phone: (65) 337-9946

                    Technical Support: +386 61 123 23 54,
                        +386 64 331 020

Slovak Republic     Microsoft Slovakia s.r.o.
                    Technical Support: (+42) (7) 312083

South Africa        Microsoft South Africa
                    Technical Support
                        (Toll Free): 0 802 11 11 04
                        (Toll): (2) 11 445 0100

Spain               Microsoft Iberica SRL
                    Technical Support: (34) (1) 807-9960

Sweden              Microsoft AB
                    Product Support: (46) (0) 8-752 09 29
                    Information about Technical Support:
                        (46) (0) 8 752 09 29

Switzerland         Microsoft AG
                    Phone: 01-839 61 11
                    Technical Support (French-speaking):
                        022-738 96 88
                    General information about the Microsoft
                            support in Central Europe:
                                Fax: 0049-2622-167006

Thailand            Microsoft Thailand Ltd.
                    Technical Support:
                        Phone: (662) 632-0360, 61, 62, 63

Turkey              Microsoft Turkey
                    (90) 212 2585998

United Kingdom      Microsoft Ltd. Product Support Services
                    Telephone Support:
                        Personal Operating Systems:
                            (01734) 271000
                    Advanced Systems Support:
                            (01734) 270007

                    Microsoft Ltd.
                    Phone: (01734) 271007

Uruguay             Technical Support: (598) (2) 77-4934

Venezuela           Corporation MS 90 de Venezuela S.A.
                    Technical Support: (582) 265-4337

Microsoft TechNet, Technical Information Network

* Twelve monthly compact discs containing the Microsoft Knowledge Base,

        Microsoft operating systems product resource kits, customer
        solutions, key Microsoft conference session notes, and other
        valuable information

        containing the Microsoft Software Library

For more information about Microsoft TechNet, in the United States and Canada, call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday through Friday. Outside the U.S. and Canada, contact your Microsoft Subsidiary, or call (510) 275-0826

INTERNET CONNECTION TROUBLESHOOTING

Internet Service Providers Chosen from Connect to the Web Now!

If you connected to the Internet by using one of the Internet service providers (ISPs) available on Connect to the Web Now!, your Internet connection information was automatically entered into your computer. If you had trouble connecting, call the Internet service provider you chose.

MSN

You can contact MSN Member Support in any of three ways:

• Send e-mail to MSN Member Support from the following Web page:

        http://memberservices.msn.com/answers/support/support.htm
  

• Dial 888-MSN-TIPS for FastTips on MSN issues.
• Call the customer or technical service phone number below that is nearest you.

For questions about billing, password resets, and access numbers:

Australia 02 9934 9000 Canada (English - password reset) 800-471-1370 Canada (English - other) 813-557-0613 Canada (French) 813-557-0713 Canada TDD (English) 813-576-6901 France 01 43 62 3450 Germany 0180 525 7536 Ireland 0800 709 904 Japan 044 965 0196 Switzerland (French) 0800 55 47 19 Switzerland (German) 0800 55 47 18 United Kingdom 0345 000 111 United States (password reset) 800-471-1370 United States (other) 813-557-0613 United States TDD 813-576-6901

If the country you are calling from is not listed, you can call the following numbers for English-language assistance:

North and South America 813-557-0613 All Other Countries 44 181 247 9042

TECHNICAL SERVICE

For help with connection issues or error messages:

Australia 02 9934 9000 Canada (English) 425-635-7019 Canada (French) 425-635-7020 Canada TDD (English) 425-635-4948 France 01 69 86 4747 Germany 0180 525 7536 Ireland 0800 709 904 Japan 044 965 0196 Switzerland (French) 0800 55 47 19 Switzerland (German) 0800 55 47 18 United Kingdom 0345 000 111 United States 425-635-7019 United States TDD 425-635-4948

If the country you are calling from is not listed, you can call one of the following numbers for English-language assistance:

North and South America 425-635-7019 All Other Countries 44 181 247 9042