Knowledge Base

OL97: Removing Outlook Removes New Form Option from Exchange

Article ID: 165864

Article Last Modified on 1/19/2007

Microsoft Outlook 97 Standard Edition

This article was previously published under Q165864

SYMPTOMS

If you remove Microsoft Outlook 97 to revert to the using Microsoft Exchange 4.0 client, the remaining Exchange client will no longer hav e the New Form command on its Compose menu.

CAUSE

Removing Outlook removes some Windows Registry entries necessary to the full operation of the Exchange client.

RESOLUTION

After removing Outlook, you should reinstall the Exchange client to assure a fully functional program.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbbug kberrmsg KB165864