OFF97: Error Message: "Ambiguous Name Detected" Appears When Faxing

RESOLUTION

To resolve this problem, use one of the following methods.

Method 1: Delete the Tmpdde Macro

You may be able to resolve this problem if you delete the Tmpdde macro from the Microsoft Word global template (Normal.dot) file. To do this, use the following steps:

1. Start Microsoft Word. On the Tools menu, point to Macro, and then click Macros.
2. Select any macro with the name Tmpdde and click Delete. Click Yes to confirm that you want to delete the macro.
3. Click Cancel. Close Microsoft Word.
4. Close all Microsoft Office programs and mail or fax programs. Restart the programs and re-send the fax.

Method 2: Rename Normal.dot

Search for all files named Normal.dot and rename them. To do this, follow these steps:

1. Close Word and all MAPI-aware programs, such as mail, fax, or Office programs.
2. On the Microsoft Windows taskbar, click Start, point to Find, and then click Files Or Folders.
3. In the Named box, type Normal.dot.
4. In the Look In box, select your local hard disk (or an alternate user template location if you are running Word from a network server).
5. Click Find Now to search for the file.
6. For each occurrence of Normal.dot that appears in the Find dialog box, right-click the file. Click Rename on the shortcut menu. Give the file a new name, such as OldNormal.dot or Normal-1.dot.

NOTE: Renaming the file Normal.dot removes any user-defined styles, AutoText, Toolbars, and Macro Project Items that have been saved in that template. You can use the Organizer to copy those items into the new Normal.dot that is automatically created.