Knowledge Base

Stop: 0x0000001E When Opening My Computer

Article ID: 165814

Article Last Modified on 11/1/2006

Microsoft Windows NT Server 4.0, Terminal Server Edition
Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 4.0 Standard Edition
Microsoft Windows NT Server 4.0 Enterprise Edition

This article was previously published under Q165814

SYMPTOMS

You may experience the following blue screen when you double-click My Computer or Network Neighborhood and you are using McAfee's NetShield or VirusScan:

STOP: 0x0000001E (0xC0000005,0x801113F7,0x000000000,0x00000008)

The second parameter in the Stop code may be different depending on your system configuration.

CAUSE

A problem with the Windows NT 4.0 system file Fs_rec.sys can cause Windows NT to try to load the CD file system (CDFS) when it is already loaded. This in turn causes the virus scan program to initialize another instance of internal structures, which cause Windows NT to blue screen with the above error when called.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodnt 0x01E ntoskrnl.exe

Keywords: kbbug KB165814