Article ID: 165777
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
- Microsoft Office 97 Professional Edition
This article was previously published under Q165777
SYMPTOMS
On a multi-user computer, one or more users may not be able to use the
Office programs with the Outlook 97 Journal. When the user clicks Options
on the Tools menu, the Office programs do not appear in the "Also record
files from" box on the Journal tab.
CAUSE
The user's Windows logon profile does not contain the Office programs'
registry information required for Outlook's Journal feature.
RESOLUTION
To correct this problem, log on as the user who is having the problem and
run Office Setup using the /y switch. This will register the Office
programs for the user in question. To run Setup and register the Office
programs for the user in question, follow these steps:
- On the Windows Task Bar, click Start and then Run.
- In the Open box, type:
where "D:\" is the drive containing your Office Setup CD-ROM.
- Click Reinstall as the type of Setup.
NOTE: If you use Microsoft Windows NT, you must have Administrator
Permissions to run Setup.
MORE INFORMATION
In the above situation, after re-installing with the /y switch, all of
the Office programs installed on the computer will become available in
the "Also record files from" box on the Journal tab.
REFERENCES
For more information about automatically recording items in the Journal,
type "journal" in the Office Assistant, click Search, and then click to
view "Activities that can be automatically recorded in Journal."
Additional query words: journaling applications
Keywords: kbinterop kbnetwork kbprb KB165777