Knowledge Base

WD97: Errors Installing Avery Wizard

Article ID: 165717

Article Last Modified on 1/19/2007

Microsoft Word 97 Standard Edition

This article was previously published under Q165717

SYMPTOMS

When you install the Avery Wizard, the setup program stops responding, or you receive the following error message:

Can't quit at this time

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

WINWORD caused an invalid page fault in unknown at 0000:6510165b.

NOTE: The actual memory address may vary.

CAUSE

The Avery Wizard setup installs macros to make the wizard run; it then closes Word before Microsoft Visual Basic for Applications can complete the operation and close.

This behavior occurs when all of the following conditions are true:

Microsoft Office 97 is installed.

-and-
Microsoft Word 97 and the Office Assistant components are installed.

-and-
Microsoft Word 97 has never been started.

RESOLUTION

The Avery Wizard is installed successfully with no adverse effect caused by these error messages. To prevent these error messages from appearing during the installation of the Avery Wizard, install version 2.0 or later.

STATUS

This behavior occurs when you install versions of the Avery Wizard earlier than version 2.0. This behavior was corrected in version 2.0 and later of the Avery Wizard.

MORE INFORMATION

The Avery Wizard is used to format and print on Avery LaserJet and InkJet products.

NOTE: The Avery Wizard is a third-party add-on for Microsoft Word that can also be found in the ValuPack folder on the Microsoft Word 97 for Windows and the Microsoft Office 97 for Windows CD-ROM disk.

For information about how to contact Avery Dennison, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Or consult Avery Wizard Help for support contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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