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Add Printer Wizard Cannot Find Needed Files on CD-ROM

Article ID: 165678

Article Last Modified on 11/1/2006

APPLIES TO

This article was previously published under Q165678

SYMPTOMS

When you add a printer using the Add Printer Wizard, at the end of the installation process you are prompted for the location of the printer files. Even though you specify the path to the Windows NT CD-ROM, you may still be prompted for the location of the printer driver files.

CAUSE

The Msprint.inf and Msprint2.inf files are located in the <Windows>\Inf folder, where <Windows> is the folder in which Windows NT was installed.

RESOLUTION

Rename the Msprint.inf and Msprint2.inf files in the <Windows>\Inf folder to Msprint.old and Msprint2.old. After doing so, run the Add Printer Wizard again.

MORE INFORMATION

The Msprint.inf and Msprint2.inf files are Windows 95 printer .inf files. When the Add Printer Wizard is run, it uses these files instead of the Ntprint.inf file and prompts for the wrong files.

Keywords: kbprint KB165678


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