Knowledge Base

GW 1.0: Problem Printing Project to HP 820C or 850C Printer

Article ID: 165585

Article Last Modified on 1/19/2007

APPLIES TO

This article was previously published under Q165585

SYMPTOMS

While you are printing specific card projects on a Hewlett Packard 820c or 850c, the printer stops, the paper no longer feeds, and Greetings Workshop stops responding (hangs).

The following cards are among the ones that exhibit this problem.

  • Birthday card for Laura
  • Wedding card for Liz & Nathan
  • Birthday card for Lindsay

CAUSE

The position of the graphic on the front page is causing the print job to stop.

RESOLUTION

If you reposition the graphic on the front page, you may be able to resolve the problem. To reposition the graphic, follow these steps:

  1. Click on the graphic on the front page.
  2. Move the graphic slightly in any direction.
  3. Print your project.
If the image on the front page is a background, you will need to remove the background image and re-insert it.

WORKAROUND

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION


Additional query words: quite won't freeze image photo 820 c gw1 greetingsw

Keywords: kb3rdparty kbbug kbgraphic kbhardware kbprint KB165585


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