GW: Cannot See Graphic Preview
Article ID: 165582
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Greetings Workshop 2.0 Standard Edition
- Microsoft Greetings Workshop 97 Standard Edition
- Microsoft Greetings Workshop 1.0 Standard Edition
This article was previously published under Q165582
SYMPTOMS
When you try to insert a graphic in a Greetings Workshop project, you
may find that all of the categories appear to be empty or the graphic
appears to be very small. Additionally, The Preview on the right side
of the screen may be blank.
CAUSE
This behavior is caused by a conflict with some ATI and Diamond video
utility programs that are running in the background.
RESOLUTION
To work around this issue, use either of the following methods.
Temporarily Close ATI or Diamond Utilities
- Press CTRL+ALT+DEL to bring up the Close Program dialog box.
- Click ATIcon or a Diamond utility, and then click End Task.
- Press CTRL+ALT+DEL to bring up the Close Program dialog box.
- Click ATIkey32 or any remaining Diamond programs, and then click
End Task.
NOTE: These programs are started again when you restart the computer.
Reduce Graphics Hardware Acceleration
To reduce the graphics hardware acceleration, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- Click the Performance tab, and then click Graphics.
- Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
- Click OK, and then click Close.
- When you are prompted to restart the computer, click Yes.
MORE INFORMATION
The third-party products discussed in this article are manufactured by
vendors independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.
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