Article ID: 165573
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q165573
SYMPTOMS
When you open an embedded mail message in Microsoft Outlook, the frame size
may appear small and you may not be able to resize the window.
CAUSE
This problem occurs when either of the following conditions is true:
Case 1: The Microsoft Exchange mail client previously installed on the same
computer had WordMail set as the default e-mail editor.
Case 2: Your forms registration is set for Exchange instead of Outlook.
RESOLUTION
To resolve this problem, use the appropriate method for your situation.
Case 1: Turn off WordMail in the Exchange client.
Case 2: Run the SwitchForms utility to register client forms with Outlook.
This utility is included in the Microsoft Office 97 Resource Kit. It is
also available as "Switch Forms Utility for E-mail" from the following
Microsoft World Wide Web site:
When you run SwitchForms, select install forms for Microsoft Outlook.
Microsoft also has a new utility that allows you to switch forms
interactively between the two e-mail clients. The new utility is called
FormsFix and is available on the same page on the Microsoft World Wide Web
site (click "E-mail Forms Fix Utility").
The code for FormsFix is also included in the Outlook components patched by
the Microsoft Office Service Release 1 (SR-1) Patch.
Additional query words: resize small left drag save
Keywords: kbinterop kbprb kbui KB165573