Knowledge Base

"Stop 0xA" Error Message During Setup

PSS ID Number: 165525

Article Last Modified on 8/8/2001

The information in this article applies to:

Microsoft Windows NT Server 4.0
Microsoft Windows NT Workstation 4.0

This article was previously published under Q165525

SYMPTOMS

When you are installing Windows NT Workstation 4.0 or Windows NT Server 4.0 on an IBM PC 350 or 320 computer, the following error message may occur:

STOP: 0x0000000A
IRQL_NOT_LESS_OR_EQUAL

CAUSE

Windows NT Setup did not detect the correct computer type.

RESOLUTION

Boot Windows NT Setup from the Setup floppy disks and wait for the computer's BIOS information to appear.

Press the F5 key at the screen that states:

      Setup is inspecting your computer's hardware configuration

Wait for Setup to display a blue screen with text at the top and bottom reading:

      Windows NT Setup
      ================

      Setup is loading files (Windows NT Executive)

Wait for Setup to display a dialog box with a list of computer models.
Select Standard PC from the list.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodnt trap 0xA 0x0a

Keywords: kbsetup KB165525
Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch