Troubleshooting Problems Posting Web Pages to a Server

MORE INFORMATION

Verify Transmission Control Protocol/Internet Protocol (TCP/IP)

Connectivity

Use the Ping tool to make sure the server you are attempting to connect to is responding. To do so, follow these steps:

1. Click the Start button, point to Programs, and then click MS-DOS Prompt.
2. At the command prompt type either of the following lines:

   ping <servername>

   -or-

   ping <server Internet Protocol (IP) address>

3. Press ENTER.
4. You may receive one of the following three responses:

   "Reply from <servername/IP address>: bytes=32 time=t TTL=x" indicates that TCP/IP is connecting correctly.

   "Bad IP address: <servername/IP address>" indicates that the server name or IP address does not exist. Contact your Internet Service Provider (ISP) to obtain the correct information.

   "Request timed out" indicates the server you are trying to connect to may not be available. Contact your ISP for the server's status.

Verify Read/Write Access

When you are attempting to post files with the FTP Service Provider Interface (SPI), you can verify read/write access using the following steps:

1. Click Start, and then click Run.
2. In the Open box, type either of the following lines:

   ftp <servername>

   -or-

   ftp <server IP address>

3. Press ENTER.
4. Once you are connected, provide the user name and password supplied by your ISP.
5. To determine what directory you are in, type

   pwd

   and then press ENTER
   
   You should be in your home directory and receive a response similar to:

   257 "/usr/home/<username>" is current directory.

6. To locate the Public_html directory, type

   dir

   and then press ENTER.
   
   The response should be similar to:

   drwxr-xr-x 2 username username 512 Feb 25 19:03 public_html

   When you receive this response, you have located the public Web directory, Public_html, in your home directory and received a permissions list. For Web Publishing Wizard to work, the first four letters must be "drwx," which indicates that you have read, write, and execute access permissions for that directory.
7. To change directories to the Public_html directory, type

   cd public_html

   and then press ENTER.
8. To test your write permissions, type the following lines, pressing ENTER after each line:

   mkdir test rmdir test quit

   If you can create and remove the Test directory, your read/write access is working correctly.

Damaged Files

If you determine that you have TCP/IP connectivity and you have read/write access, Web Publishing Wizard files or registry entries may be damaged. Uninstall and then reinstall Web Publishing Wizard to replace damaged or missing files and registry entries. To remove Web Publishing Wizard, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. On the Install/Uninstall tab, click Web Publishing Wizard in the list of installed programs, and then click Add/Remove.

Server Compatibility Issues

Web Publishing Wizard can post data to most Internet servers. If you cannot post data, check with your ISP to check if your Internet server is compatible with Web Publishing Wizard.