Address book stops with modeless address book applications
Article ID: 165185
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 4.0
This article was previously published under Q165185
SYMPTOMS
When a modeless address book is opened by other MAPI applications, and
the Microsoft Exchange Client tries to open and close the address book, it
stops responding. Because the DBCS version of Microsoft Exchange Server
uses a modeless address book, DBCS Microsoft Exchange Client stops
responding with modeless address book MAPI applications.
CAUSE
This problem happens when RichEdit controls are used instead of normal
edit controls for the edit control in the modeless Address Book. This used
to be the case in the Asian version only. The failure happens because
WMSUI is released before the address book dialog box is closed. When the
RichEdit control on the dialog box is going to be removed, it fails because
the control no longer exists.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft Exchange
clients, version 4.0, listed at the beginning of this article. This problem
was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 4. For
information on obtaining the service pack, query on the following word in
the Microsoft Knowledge Base (without the spaces):
Additional query words: XCLN
Keywords: kbbug kbfix kbusage KB165185