Knowledge Base

Help File Terminates Unexpectedly with Error

Article ID: 165151

Article Last Modified on 11/1/2006

Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q165151

SYMPTOMS

When using a Help file in Windows NT 4.0, the Help file will randomly terminate with the following message:

The instruction at <address> referenced memory at <address>. The memory could not be written. Click on OK to terminate the application.

CAUSE

The contents of the associated .cnt file have long strings that exceed the right border of the help topic.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: helpfile error sp2

Keywords: kbbug kbbug kbother KB165151