SMS: An Exception 0E Has Occurred at 0028:3204F83 in VxD
Article ID: 165145
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q165145
SYMPTOMS
Invdos generates the following error during the hardware inventory of a
client computer running Windows 95:
An exception 0E has occurred at 0028:3204F83 in VxD ---. This was
called from 0028:C0041FDD in VxD NDIS(01) + 00000CED. It may be
possible to continue normally.
Press any key to attempt to continue.
This error occurs on notebook computers which have Chips and Technologies,
Inc. video adapters and Xircom PE-CE2-10 PC Cards and/or 3Com EtherLink III
network interface cards installed. After the error occurs, network
connectivity is lost.
NOTE: This problem may also occur after applying Service Pack 2.
WORKAROUND
To work around this problem, perform the following steps:
- Create a file named Smssafe.tmp in the Ms\Sms\Data directory on the
client computer running Windows 95. The file should contain only the
following line:
Video=Crashed
- Run inventory on the client.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem was corrected in the latest Microsoft Systems
Management Server 1.2 U.S. Service Pack. For information on obtaining the
service pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):
S E R V P A C K
Additional query words: prodsms win95 NDIS VxD
Keywords: kbbug kbinventory KB165145