KB165082 - Err Msg: Event ID 2510: The Server Service Was Unable to Map Error Code 1797

Article ID: 165082

Article Last Modified on 2/26/2007

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Datacenter Server
Microsoft Windows NT Workstation 3.5
Microsoft Windows NT Workstation 3.51
Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 3.5
Microsoft Windows NT Server 3.51
Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q165082

SUMMARY

The following error may appear in the Event Viewer System Log:

   Event ID: 2510
   Source:   Server
   Type:     Error
   Category: None
   Description: The server service was unable to map error code 1797.

MORE INFORMATION

This error actually means:

The printer driver is unknown

This information can be obtained by typing the following line at a command prompt:

net helpmsg 1797

The reason for this error is that a client workstation (for example, a computer running Windows 95) attempted to download a cross platform print driver but the computer running Windows NT Server did not have that driver loaded. The client will then most likely install the driver from another source, such as a printer driver installation disk. The computer running Windows NT Server simply logs this event with the above information.

For additional information about the installing cross platform print drivers, please see the following articles in the Microsoft Knowledge Base:

ARTICLE-ID: 154291
TITLE : Installing Cross Platform Print Drivers in Windows NT 4.0

ARTICLE-ID: 142667
TITLE : How to Share a Windows 95 Printer Driver in Windows NT 4.0

Keywords: kbdriver kberrmsg kbprb kbprint KB165082