WD: Word 97 Converter Setup Cannot Locate Compatible Version
Article ID: 164955
Article Last Modified on 8/17/2005
APPLIES TO
- Microsoft Word 6.0 Standard Edition
- Microsoft Word 6.0a
- Microsoft Word 6.0c
- Microsoft Word 95 Standard Edition
- Microsoft Word 95a
This article was previously published under Q164955
SYMPTOMS
When you attempt to install the Word 97-2000 Import Converter, the following error message may appear:
Microsoft Word 97 Converter setup was not completed for the following
reason:
Setup could not locate an installed version of Word compatible with the
Word 8.0 converter. This converter is suitable for use with Microsoft
Word 6.0 and 95 [7.0] only.
CAUSE
Setup cannot find a valid compatible version of Microsoft Word in the registry.
WORKAROUND
Reinstall Microsoft Word and then install the Microsoft Word 97-2000 Import Converter.
If you are currently using Word 6.0 or Word 7.0 for Windows, you must
install the Word 97-2000 Import Converter. For additional information, please see the following article in the Microsoft Knowledge Base:
162214 WD: How to Obtain the Word 97-2000 Import Converter
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbother kbsetup kbprb KB164955