SMS: Upgrading Windows NT with PCM Service May Constantly Repeat
Article ID: 164887
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q164887
SYMPTOMS
When run from the Package Command Manager (PCM) service (Pcmsvc32.exe), the
Ntencap.exe utility, which is used in conjunction with Windows NT
operating system upgrades, is unable to detect that a system is shutting
down and restarting. As a result, the mandatory job never has a chance
to be marked complete (it is actually marked failed by Ntencap). The next
time the PCM service starts, it attempts to run the same package again.
Therefore, all operating system upgrade jobs requiring a shut down and
restart of client computers running the PCM service under Windows NT
constantly repeat.
CAUSE
Ntencap.exe waits to receive a shut down message. However, when running in
a service context, Ntencap.exe never receives that shut down message.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem was corrected in the latest Microsoft Systems
Management Server version 1.2 U.S. Service Pack. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
Additional query words: sms prodsms
Keywords: kbbug kbnetwork kbpcm KB164887