Knowledge Base

XCON: RETIX Message Does Not Trigger Read Receipt

Article ID: 164835

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q164835

SYMPTOMS

When you send a message from RETIX OPEN SERVER 1.45 to Microsoft Exchange Server and you have selected the Read Receipt option, no read receipt is sent from Microsoft Exchange Server to the RETIX system.

CAUSE

This problem occurs because RETIX requests a read-receipt but no NonReceipt Notification. This operation is illegal, and currently is treated as "No Receipt." Therefore, no read receipt is sent.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords: kbbug kbfix kbusage KB164835


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