Print Jobs Do Not Print Through Office Vision 400
Article ID: 164795
Article Last Modified on 10/23/2003
APPLIES TO
- Microsoft SNA Server 3.0 Service Pack 4
This article was previously published under Q164795
SYMPTOMS
Print jobs created using Office Vision 400 will not print until the print
session is cycled on and then off.
What happens is that the print job sits at the WTR status until the print
session in SNA Manager is recycled, at which time the job prints normally.
CAUSE
There was a problem in Ppd5250.exe that has now been fixed. The print
subsystem was sending back a response with a zero-length RU, which made
the AS/400 give the print subsystem direction again (because it was
expecting a proper response). Ppd5250.exe then gave the AS/400 direction,
but it still had the zero-length RU. So the AS/400 returned direction back
again, and this process repeated over and over.
RESOLUTION
A fix is available to correct this problem.
STATUS
Microsoft has confirmed this to be a problem in SNA Server version 3.0.
This problem was corrected in the latest Microsoft SNA Server 3.0 U.S.
Service Pack. For information on obtaining the service pack, query on
the following word in the Microsoft Knowledge Base (without the spaces):
Additional query words: prodsna sna30
Keywords: kbbug kbfix KB164795