Knowledge Base

Windows 95 Stops Responding During 3270 SNA Server Logon

Article ID: 164656

Article Last Modified on 10/23/2003

Microsoft SNA Server 3.0 Service Pack 4

This article was previously published under Q164656

SYMPTOMS

The SNA Server Windows 95 client may encounter an access violation (AV) or a page fault when loading the 3270 application, if you click the Cancel button on the SNA Server Logon dialog box that appears when you load the 3270 application.

CAUSE

The problem occurs when Snakrnl.dll asks the transport to shut down and the transport is already shut down.

RESOLUTION

To resolve this problem, obtain the hotfix mentioned below. With the hotfix, the Snakrnl.dll file queries the transport to determine whether it is still loaded. The updated module is:

<Win95root>\System\Snakrnl.dll

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodsna sna30

Keywords: kbbug kbfix KB164656