Knowledge Base

Conner 4mm DAT Tape Devices Fail After About 30 Seconds

Article ID: 164462

Article Last Modified on 11/1/2006

Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q164462

SYMPTOMS

You have a Conner 4 mm DAT tape device and after about 30 seconds your backup application returns a hardware error.

CAUSE

Because some of the newer Conner 4mm DAT tape drives hold the busy status for more than 30 seconds, the driver assumes the device is no longer functioning. This causes the miniport driver to return an incorrect value for GetTapeStatus.

RESOLUTION

Install the updated Tape.sys file and check with the manufacturer of your tape device that you have the latest firmware revision.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: prodnt 4mm 4 mm

Keywords: kbbug KB164462